Important Consumer Information:
Raye's products may contain peanuts, tree nuts, eggs, dairy, soy & gluten products. Please advise if you or any of your guests have food allergies, prior to ordering.
Every product you purchase from Raye's Creative Confections Plus must live up to your satisfaction. If at any time a product fails to satisfy you, call or e-mail us within 24 hours; return it to us, with your receipt, within 48 hours and we will either replace the item and/or issue you store credit. No replacements or store credit will be given after 48 hours from the carry out or delivery time.
Custom Order Policy:
Because each product is hand-crafted, the product you receive may be similarly decorated, but may not be exactly the same as seen on our website. No refunds and/or exchanges will be given because the product is not exactly like the one you have seen.
Custom buttercream decorated cake orders must be placed at least 72 hours in advance and require full payment when ordered. Orders placed 71 - 36 hours prior to an event may be accepted, with $10 added to the order total.
Custom products are those we do not make daily, such as personalized products (special decorations), items or flavors not listed on the website, etc...
Wedding & Tiered Cakes:
At least 6 week advanced notice required.
For artwork orders to be guaranteed, we require orders to be placed at least 30 business days in advance. Add $7 per serving for fondant covered cakes, artwork charges may apply. Prices vary for fondant, gum paste, modeling chocolate accents, royal icing accents, and cake kits depending on difficulty. Basic cake prices displayed are starting prices, they will vary with custom requests.
Cake servings are estimates based on 2" wide slices; actual servings depend on how each cake is cut. Suggested serving sizes; party serving 1 1/2" x 2" x 4" slice and wedding serving 1" x 2" x 4" slice, we are not responsible if you do not cut the cake in the suggested serving sizes.
Changes and cancellations to retail & individual orders are accepted up to three weeks prior to the scheduled pick up or delivery date. No refunds will be provided for orders that are cancelled with less than 21 days notice.
A non-refundable deposit equaling 50% of your order total is due when placing an order; the remaining balance is due 14 days prior to the order due date. In the event the balance is not paid prior to the deposit due date, the order will be cancelled and no monies will be refunded.
Payments are managed via Cash App and Paypal. We can e-mail you an electronic invoice or mail a paper invoice. If you do not have a Paypal account, you will have the opportunity to choose other payment options; we accept Visa, MasterCard, American Express & Discover debit & credit cards. Some orders may require a money order or cashier's check as payment. We also accept electronic and paper checks; your check must clear prior to delivery or pick-up.
We deliver to many neighborhoods throughout the OKC Metro; delivery charge is $2.10 per mile, within an 8 mile radius from the Oklahoma State Capitol with a minimum $15 delivery fee. Add an additional $3.50 per mile outside the delivery boundary; West of I-35, South of 122nd St, East of I-44 & North of I-40. We offer FREE delivery on orders totaling $50 or more. We reserve the right to choose not to deliver to certain locations within or out of our delivery boundary.
We are now shipping some products. Daily cutoff time for next day shipping is 12 PM CST.
****IF YOUR PACKAGE ARRIVES DAMAGED****
Please take pictures if possible and keep the box, packaging, and damaged item(s) for insurance purposes and contact us via e-mail ASAP after delivery within 10 hours; failing to do so will interfere with receiving a refund or replacement. The postal service will NOT file a claim without being able to inspect the items mentioned above.
Raye's Bakery ships to physical addresses within the lower 48 states, no P.O boxes, APO or FPO addresses. Raye's Bakery does not deliver to Alaska, Hawaii, Canada or Mexico at this time. We do not ship same day.
Raye's Bakery cannot guarantee delivery if provided an incorrect address. Raye's Bakery cannot guarantee delivery due to shipping delays resulting from inclement weather, natural disasters, or acts of God. Corrections to any shipping address after order is submitted will result in transit delays.
Due to the perishable nature of our products, we recommend someone be present at date of delivery to receive the package. Please note the delivery date as outlined in our checkout process and be aware of any specific delivery policies at your shipping destination. If shipping to college campuses, please include student's name, address, and box number.
Due to variations in temperatures across the country, Raye's Bakery reserves the right to alter shipping policies that would normally extend transit over the weekend in order to ensure premium quality.
Please contact us for more details.
For meetings and other events we provide coffee, cake pops, cupcakes, sweet pies, or any other treats you would like to serve. We require at least 10 days notice.
Want Raye's Sweet or Sugar Free Treats at your next school, church, or other non-profit organization's fundraiser? Contact us for more details or to schedule a consultation; e-mail [email protected], call 1(888)451-3332.
Refer family and/or friends and receive discounts off your future purchases. Eligibility requirements; you must have made a previous purchase, the person you refer must mention you referred them on the online order form, and he or she must make a purchase. Coupon codes will be issued to referrers within 5 days of the new customer's cleared payment.